Technical Support

We've all been there…  your computer has become slower and slower over time, things are not working as they should, or perhaps you just need a hand installing a new device or program. We are pleased to offer you a secure technical support and health check service (offered remotely) to solve any problems you may have with your computer, laptop or tablet. You only pay for the time we spend working on your computer which is £15 per half an hour. We would also be more than happy to offer advice on any problems you may be experiencing via Skype or over the phone. All sessions are secure and encrypted which means no one can access your information on your computer while the session is taking place. You are in full control throughout and can disconnect at any time. We will try to leave screen access software running so you are kept fully aware of what our technicians are doing. We also have video surveillance measures in place so we can guarantee your security. No personally identifiable information is obtained or held by us in relation to your computer and nothing will be done without your permission. You can be assured of complete trust and confidentiality at all times.

So, don't hesitate, get in touch today!

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Useful Information.

All information you provide is held in the strictest confidence and will not be passed on to any third party.

We do not store credit card details.

All orders you place will be despatched via royal mail or DPD and will usually reach you within 3 to 5 working days. When placing your order, we will advise you of the service we are using to send your parcel. You will receive an automated email from our systems when your order has been despatched.

ViTech Solutions complies with all trading legislation covering consumer protection, distance selling and electronic commerce regulations. Therefore, you have the right to cancel your order before we have despatched the goods or within fourteen days of receipt. Once we have received the items back in their original condition we will refund you within 3 to 5 working days.

There are exceptions to returning some items, so please carefully check the full description of the product to check any special conditions that may apply. You will need to take care of the goods while they are in your possession, and return them to us safely in a complete and saleable condition at your own expense. Assuming the products are received in a saleable condition and are undamaged, we will then refund you within 3 to 5 working days of receiving the products back from you.